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Customer Service

OUR PRICE PROMISE

Our hire prices are totally transparent. Visible online, something which most of our competitors don’t offer. If you do manage to find a like for like product cheaper elsewhere, we now promise to match or beat the price.

Simply send us the quotation and we'll do the rest.

COMPLIMENTARY DESIGN SERVICE

Venue styling is an essential element of party planning. For this reason, we offer a complimentary design service that can turn any client concept into a reality. We can put together a package of fine furniture and tasteful accessories to meet your brief.

Our event furniture hire specialists are here to help!

Q&A

 

Q: What is the minimum hire period?

A: Our standard hire rates are based on 1-3-day hire. Hire’s for a longer duration are calculated accordingly.

Q: What happens if the furniture is damaged during the hire period?

A: Any damages or missing items from your hire will be recorded by our collection team. Your signature will be required for acceptance. An account manager will be in touch should any charges apply.

Q: Is there any other furniture available other than what is on the website?

A: Yes, get in touch to let us know what you have in mind.

 

Deliveries

Q: What are your delivery times?

A: We deliver and collect at a time convenient to you 24/7. However, our standard delivery times are 8AM – 7PM; any times outside this are subject to extra costs.

Q: Do you provide a furniture installation service?

A: Yes. Get in touch for more details.

 

Payments & Ordering

Q: Do you have minimum order value?

A: Our minimum hire spend is £500 to offer a delivery and collection service. If your hire spend is below this value, you are more than welcome to arrange your own transport to collect & return to our warehouse within opening hours.

Q: Do you charge a damage waiver?

A: No, however any damage to our products that are beyond repair will be charged for. An account manager will be in touch should any charges apply.

Q: What are your payment options?

A: We accept payments by BACS, debit card, and credit card (excluding American Express) .

Q: Do I have to pay a deposit?

A: Yes, a deposit must be made in order to secure your furniture order and full payment must be cleared before your delivery date.

Q: My event has been cancelled/I want to cancel my order. What can I do?

A: Cancelling isn’t a problem. However, depending on the timescale and the nature of your operation you may be charged some or all of the value. See our terms of hire.

Q: What is your refund policy?

A: If we have agreed to refund you for any reason, the agreed refund will be paid to you within 14 days